Communication
Prioritise communication with clients and colleagues; openly and honestly
Share views on a regular basis to help solve problems, improve service, knowledge, and better ourselves
Knowledge
Turn negative mistakes into positive learning
Challenge ourselves to learn something new everyday and share it with others to improve processes
Responsibility
We will take responsibility for our own actions and roles
Have the courage to speak out when something is wrong
Accept feedback and constructive criticism
Have Fun
Enjoy our work and appreciate our colleagues and clients, individually and as a Team
Socialise as a team whenever possible
Work Ethic
Everyday come to work with an approachable and helpful attitude
Remember WHY we are here
Always take pride in yourself and your job
Commitment
We are a Team. We are the BEST. We choose to be here.
We are committed to exceeding our client’s reasonable expectations
We will meet with clients when they unexpectedly come into the office
Trust & Respect
We should treat others as we would expect to be treated ourselves
We will trust each other to do our jobs and help each other when needed
We will not accept negative gossip, behaviour or office politics
Time Management
Prioritise workload and plan effectively to allow time to help others
Action matters swiftly and efficiently do not put things off until tomorrow
Avoid time wasting
Leadership at every Level
T ogether
E veryone
A chieves
M ore