Cookie Policy

1. Introduction

Our website, www.completewills.co.uk, uses cookies and similar technologies (in this policy we call them all "cookies"). Some are placed by Goddard Dunbar & Associates Limited, trading as Complete Wills and some by third parties we work with. This policy explains:

• what cookies, scripts and web beacons are;
• which cookies we use, who places them and why;
• how long they are kept;
• how you can give, change or withdraw your consent;
• your rights and how to contact us.

2. What are cookies?

A cookie is a small file that a website stores on your device. It lets the website remember information about your visit. Cookies come in a few kinds:

• Session cookies – deleted when you close your browser.
• Persistent cookies – stay until they expire or you delete them.
• First-party cookies – set by this website.
• Third-party cookies – set by other services whose content appears on our pages, such as maps or videos.
• Local and session storage – similar storage in your browser, which we treat in the same way as cookies.

3. What are scripts and web beacons?

• Scripts – pieces of program code that make our website work properly and interactively. They run on our server or on your device.
• Web beacons – small, invisible images (also called pixels) used to measure visits. Some store information on your device in the same way as cookies.

Scripts and web beacons that are not needed for the website to work are blocked until you give consent, in the same way as cookies.

4. The cookies we use

4.1 Functional

Needed for the website to work and to keep it secure, for example remembering your cookie choices, keeping a basket or booking together and protecting forms from spam. These are always on.

• Your consent needed: No – these are needed for the website to work, so they are always on.
• Used by: Cookie consent, Google reCAPTCHA, WordPress
• Cookies listed: 7

4.2 Marketing

Used by third-party services such as maps, videos and social media, which may track you across other websites.

• Your consent needed: Yes – they are only used after you agree.
• Used by: Google Fonts, Google Maps
• Cookies listed: 0

5. Placed cookies

These are the services on our website and the cookies they place, from regular automatic scans. Open a service to see:

• what we use it for and where it loads;
• whether data is shared with a third party;
• each cookie, how long it is kept and what it does.

A name ending in * covers a group of cookies that start the same way.

Cookie consent Functional

• Category: Functional
• What we use it for: Remembers your cookie choices.
• Data shared with third parties: No.

Name	Expiration	Function	Type
tpcc_consent	365 days	Stores your cookie choices so we do not ask again.	Cookie

Google reCAPTCHA Functional

• Category: Functional
• What we use it for: Protects forms from spam and abuse.
• Where it loads: only on our Contact Us page and our Referral page. Its cookies are only set when you visit those pages.
• Data shared with third parties: Yes, with Google reCAPTCHA. Read the Google reCAPTCHA privacy statement (opens in a new tab)

We use Google reCAPTCHA on our forms to protect them, and you, from spam and automated abuse. It only runs to check that a real person is sending a message. We treat it as strictly necessary because the forms cannot be offered securely without it, so it loads even if you decline optional cookies. reCAPTCHA sends information such as your IP address and how you interact with the page to Google for this check.

Name	Expiration	Function	Type
_GRECAPTCHA	6 months	Used by Google reCAPTCHA for risk analysis, to tell people apart from bots and protect our forms from spam.	Cookie
rc::a	persistent	read and filter requests from bots	Cookie
rc::b	session	read and filter requests from bots	Cookie
rc::c	session	read and filter requests from bots	Cookie

WordPress Functional

• Category: Functional
• What we use it for: Runs the website.
• Data shared with third parties: No.

Name	Expiration	Function	Type
wordpress_test_cookie	session	read if cookies can be placed	Cookie
wpEmojiSettingsSupports (details on cookiedatabase.org, opens in a new tab)	Session	Used to store browser details.	Session storage

Google Fonts Marketing

• Category: Marketing
• What we use it for: Loads web fonts. Google receives your IP address; no cookies are set.
• Data shared with third parties: Yes, with Google Fonts. Read the Google Fonts privacy statement (opens in a new tab)

No cookies of its own have been found for this service. It may still receive your IP address when it loads.

Google Maps Marketing

• Category: Marketing
• What we use it for: Shows interactive maps.
• Data shared with third parties: Yes, with Google Maps. Read the Google Maps privacy statement (opens in a new tab)

No cookies of its own have been found for this service. It may still receive your IP address when it loads.

5.1 Services we treat as functional, and why

Google reCAPTCHA

Some cookie details are based on information from cookiedatabase.org (opens in a new tab). Linked cookie names lead to their entries there.

6. Consent

• When you first visit, we show a pop-up explaining our cookies.
• Until you choose, only the cookies the website needs to work are used.
• You can accept all cookies, decline the optional ones, or choose by category or by service.
• You can change or withdraw your choice at any time below, or with the Cookie settings button on every page.
• Withdrawing consent does not affect anything that happened before you withdrew it.
• We keep a record of your choice for 5 years to show that consent was given: a random consent ID, the date, what you allowed, the page and a one-way scrambled version of your IP address.

6.1 Manage your consent settings

7. Enabling, disabling and deleting cookies

As well as using the settings above, you can use your browser to:

• delete cookies automatically or by hand;
• block some or all cookies;
• get a message each time a cookie is placed.

Please note:

• if you block the cookies the website needs, some parts of it may not work;
• if you delete cookies, we will ask for your consent again on your next visit.

How to manage cookies in the most common browsers:

• Google Chrome (opens in a new tab)
• Safari (opens in a new tab)
• Mozilla Firefox (opens in a new tab)
• Microsoft Edge (opens in a new tab)

8. Your rights

Under UK data protection law you have the following rights over your personal data:

• Right to be informed: to know why your data is needed, what happens to it and how long it is kept.
• Right of access: to see the personal data we hold about you.
• Right to rectification: to have your data corrected or completed.
• Right to erasure: to have your data deleted.
• Right to restrict processing: to limit how we use your data.
• Right to data portability: to receive your data and move it to another organisation.
• Right to object: to object to us using your data. We will stop unless we have legitimate grounds to continue.
• Right to withdraw consent: where we rely on your consent, you can withdraw it at any time.

To use any of these rights, contact us using the details below.

If you are unhappy with how we handle your data, please tell us first. You also have the right to complain to the Information Commissioner's Office (ICO): make a complaint to the ICO (opens in a new tab).

9. Changes to this policy

• We check the website for cookies regularly and update this policy when they change.
• If a change needs your consent, we will ask you again.
• We keep a dated copy of each version of this policy.

10. Contact details

For questions about this cookie policy, please contact us:

Goddard Dunbar & Associates Limited, trading as Complete Wills
Lincoln Chambers, 34-36 Hightown
Crewe
Cheshire
CW1 3BS
United Kingdom

• Website: www.completewills.co.uk
• Email: info@completewills.co.uk
• Phone: 01270 580537